1. Our commitment

If a product is faulty, damaged on arrival, or not as described, we will make it right — repair, replacement or refund — in line with your consumer rights.

2. Change of mind

For unopened, sealed products returned in original condition within 7 days of purchase, we offer an exchange or store credit. Proof of purchase is required.

3. Non-returnable items

For hygiene and safety reasons, we cannot accept returns of opened or used consumables (oils, drinks, edibles, prerolls, flower), personalised items, or products marked as final sale.

4. Defective or incorrect goods

If you receive a defective or incorrect item, please contact us within 7 days. Under the Consumer Protection Act you are entitled to a repair, replacement or refund for defective goods within 6 months of delivery, at our cost.

5. How to start a return

• Email hello@cannavera.co.za with your order number and the reason for return.
• We’ll confirm approval and instructions for return (courier or in-store).
• Include proof of purchase with the returned item.

6. Refund timing & method

Approved refunds are processed back to the original payment method within 5–10 working days. Store credits are issued within 2 working days of receiving the return.

7. Return shipping

Change-of-mind returns are at your cost. Returns due to defective or incorrect goods are at our cost — we’ll arrange courier collection.

8. In-store returns

Products can be returned in person at 3 Chenoworth Street, Durbanville, during opening hours (Tue–Sat, 10:00–19:00) with proof of purchase.

9. Contact

Questions about a return? Email hello@cannavera.co.za or visit our Contact page. This policy forms part of our Terms & Conditions.